Frequently Asked Questions (FAQ)
Find answers to the most common questions about Flowatts products, orders, and services. If you still need help, contact us at support@flowatts.com.
Order & Payment
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, bank transfer, and local wallets such as Alipay or WeChat Pay (in selected regions).
Can I pay in installments?
Yes, installment payments are available in some regions through PayPal or credit card providers.
How do I know if my order is confirmed?
You will receive a confirmation email with your order details once payment is completed.
Can I change or cancel my order after purchase?
Orders can be changed or canceled within 24 hours. Please contact us as soon as possible.
Shipping & Delivery
How long does shipping take?
Standard delivery takes 7–10 business days, with 1–3 days processing time.
Do you ship internationally?
Yes, Flowatts delivers to over 200 countries worldwide.
How can I track my order?
A tracking number will be sent via email once your order has shipped.
Do you offer free shipping?
Many Flowatts products include free ground shipping. Conditions may apply.
Product Usage
How do I install a balcony solar kit?
Our kits are designed for easy plug-and-play installation. A detailed manual is included.
Are portable power stations safe for indoor use?
Yes, Flowatts power stations use certified lithium batteries safe for indoor and outdoor use.
Can the solar water pump work without sunlight?
The pumps require solar or DC input. On cloudy days, backup power may be needed.
Compatibility & Expansion
Can Flowatts solar kits work with other brands?
Yes, as long as the voltage and connectors are compatible.
Can I expand my system later?
Yes, our systems are modular and support expansion with additional panels or batteries.
Warranty & Returns
What is the warranty period for Flowatts products?
Most Flowatts products come with a 2-year manufacturer warranty. Solar panels have a 25-year performance warranty.
Can I return a product if I'm not satisfied?
Yes, we offer a 30-day return policy for unused products in original packaging.
How do I claim warranty service?
Contact our support team with your order number and product details. We'll guide you through the warranty process.