flowatts.com is totally committed to protecting the privacy of our site visitors and customers. The Flowatt team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

1. Dispute Resolution

If visitors or customers have any issues regarding the privacy practice of our website, please email info@flowatts.com.

2. Information We Collect

"Cookies" are pieces of information generated by a Web server and stored in the user's computer, ready for future access. Each time you access our web site, our server finds the relevant cookie on your computer. The information contained within that cookie is then used to customize your experience with our site. We may collect the following information about our visitors (if provided):
Email Address
Name
Company Name
Street Address
Postal Code
City, State
Country
Telephone Number
Password (by request)

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

3. Why do we collect this information?

We use this information in order to serve the customers’ need. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable. Any information that we may inadvertently collect from you, that does not serve one of the reasons stated above, is immediately purged from our system.

4. How to protect your information?

We use the latest in encryption technology, including 256 bit SSL encryption, to ensure that any sensitive information sent to us from you is protected from unauthorized interception. We employ the latest in firewall protection to prevent unauthorized access into our information storage areas. We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire are required to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Passwords are required in order for you to gain access to your account. Once an account has been terminated, measures are immediately taken to remove that user’s information from the system. When an employee is terminated or leaves the company, we change the access codes that the employee used to access any customer accounts. Account login sessions are terminated after three failed login attempts; all terminated login sessions are logged for follow-up. Passwords must contain at least six characters, one of which is non-alphanumeric. Passwords are case-sensitive and must be updated every 90 days. Unused customer accounts (those that have shown no activity for 6 months) are purged from our system.

5. Can I correct or remove information from your site?

You always have the option to view your account to make sure the information we have collected from you is indeed correct. You also have the option of removing any information from your account that you wish to keep private. However, please note that removing certain information, such as your email address, contact information, et cetra, may greatly hinder our ability to effectively provide the service or products you have requested. We recommend that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you.

6. Updates to this policy

If we change or update this Privacy Policy, we will post changes and updates on this page or email you so that you will always be aware of what information we collect and use. We encourage you to review this Privacy Policy from time to time so you will know if the policy has been changed or updated.

7. Contact Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge, we need to ensure our customers are completely satisfied - we want you to return to the site and recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Flowatt team, who will be delighted to answer any questions you may have.

You can either contact us at info@flowatts.com